Consumers purchase what they like. No sensible person would put their hard-earned (or Patreon) money into something they don’t deem worth the effort they’ve put into the work they’ve done. Corporations exist to make money and the way they make money is to produce goods and services that interest, are in demand and are wanted by the consumer, and thus the consumer in the end dictates what goods are produced by their use of money.
However, no organisation is ever required to make anything the consumer wants. They don’t need to include elements that would hit the consumer consensus. That is if they don’t want to make any profit on their product.
To use an example, the non-controversy with Ghost in the Shell‘s lead being Scarlett Johansson irked some, while most of the rest of the consumers didn’t give a rat’s ass because of two reasons; they had no prior experience with the franchise, and they’re not obsessed by who acts. Johansson has star power behind her that attracts the general consumer and has shown to be a capable action movie star from time to time. So for a company aiming for profit, this is a natural selection over less known actresses. After all, the licensed company has all the power to decide over the product, and the decisions made will be reflected in the box office. At no time they are required to pander to an audience, for better or worse.
To take this a bit further and dwelve in the subject, at no point there is any reason to create a cast of characters of diverse background in a given movie or a work. This can be twisted in multiple ways, but be sure just to take this as it’s said; the provider can do whatever they like with their product. The only way to really change what is provided is either by making it a more viable option for profit, or produce a product that fulfils that niche.
Just as companies like Twitter and Facebook can run their business in whatever way they like, just as much the consumer of these platforms can decide that their time and money is better spent elsewhere. The discussion what is moral or what are the responsibilities of huge platforms that have become part of everyday life to some extent is a discussion for another time. However, perhaps it should be noted that companies do tend to be on the nerve of whatever is on the boiling surface of social discourse and will take advantage of this for either direction. Pepsi’s recent commercial with a protester giving a can of Pepsi to a police officer as a supposed gesture of friendship, while on the surface wanting to comment on the event (which can be read oh so many ways) is ultimately advertising and showing signs towards certain crowd. It’s PR management after all.
It goes without saying, if someone thinks there is a market, for example, for a certain kind of movie with certain kind lead actor, surely they’ll tackle this market and rake in the profits themselves. That’s capitalism, after all. Finding a niche to blossom in is the best way to climb to the general consensus. This is not Make it yourself argument. A niche that has demand is usually filled by those who know it exist and have a little know-how to tackle the market. The know-how can even be purchased nowadays thanks to all the companies and individuals offering market research and help in putting up a company.
All this really ends up with the good ol’ idea of wallet voting. You buy what you like, you don’t buy what you don’t like. I’m told time and time again that wallet voting doesn’t work, and every time I have to respond in laughter; it does work, more people just vote against your interests. This is consumer democracy that is decided through free use of money. However, there is a problem within this. There is always a demographic that wants to control a product or field of products without consuming the product itself. This twists the perception of the provider to an extent and can even prevent production and release of a product that would have otherwise faced no problems. The past example of Grand Theft Auto V being pulled from stores is an example of this, and maybe the whole issue with Dead or Alive Xtreme 3 should get a shoutout.
A product that sees most sales doesn’t mean anything else but that the consumers deem it valuable enough of their money. Whatever other reasons may be behind the decision to invest money into a product is up to an individual and a separate study for these reasons should be conducted as they are not something that come up through raw sales statistics. Often you can’t even deduce what sort of consumer group has put their money in a given product, outside what the product itself promises.
A traditional corporation would aim to invest into a development of a product and its sales to rake in money to fill the pockets if their investors and pay the workers, as well as to put money back into further development of future products. This of course requires the consumer to value the product first of all. However, in recent years there has been providers, especially game developers, who seem to consider their right to be paid and gain success by the virtue of them providing something, be it in demand, wanted, needed or not. Naturally, if your product does not meet with the demands of the consumer, you shouldn’t expect high profits.
Of course, you could claim to be a stereotypical art-type provider and do your piece for the sake of love of it, to express yourself to the fullest and never see a dime.
This is not to say a provider can’t make something described above and make money. Finding the right balance between the thing you want to do and providing the consumers is tricky business, but not impossible. It just takes two things; hard work and research. Guts is optional but recommended.
As you might have surmised, this topic was originally supposed to be part of Another take on customers series of posts, but we’re good 40 posts away from our next hundredth post. Thus, decided to timely put this down now rather than forget the content I had scribbled down into a memo.