Different take on customers; for the love of God learn how to use it

Why does this program ask me this? What is this message that Windows is showing me? Why can’t my phone do this? Why can’t I tweak my Mac for better performance? Why is there a virus in my computer? Why won’t this computer work? These are questions that I’ve heard too many times, especially the last one.

Self-repair manifesto
is something I expect everybody to follow to a limited extent. The idea of can’t fix it myself, can’t own it is a bit extreme for the common folks out there, but it has the correct core in there. While I agree that some things are beyond the repairs of a mortal man and better left for fixing gods at your local shop, I’m truly expecting people to know how their devices and household items work. A surprisingly small amount of people know how their vacuum cleaner or microwave oven works, and that’s a bit alarming. In cooking, if you know how stuff works and what they do, cooking becomes both easier and much entertaining in its own rights. Then again, cooking for one isn’t the most riveting thing to do. Trust me on this. 

I recommend everybody to open some of their devices and just take a look inside what they have and just take a look at what they have inside and familiarise yourself with it. See where the power switch is, what kind of chip is attached to it, what things are in the way and how they’re all connected. Using a reference guide on what certain parts are helps a lot. For example, knowing what is a capacitor and what it does helps on the long run. If one blows up, you might want to learn how to solder in order to replace one and fix the device by yourself. Soldering isn’t hard to learn, but just like everything else, it takes some training to get the idea and become good at it.

With computers in the software side I can only blame people who never wanted to know how their system works and just want to use it without anything getting in their way. Windows Vista’s infamous security system which asked if you really wanted to do something was a direct result of people not understanding what they were doing. If something is made foolproof, it seems that its utility is almost completely lost. This in most cases also prevents the user from making tweaks and adjustments for the device as they see fit and modify it as they like. It’s pretty stupid to think that the more simplified systems get, the more text and holding the users’ hands we get, which just pisses other people off.

Windows 8 is actually a good example of this. Where Microsoft wanted to go with Windows 8 was to have it more open for the common folk who were using tablet, but what they designed was one of the worst interfaces I’ve seen in a long time. It’s a horrible GUI (look it up), even for tablets. But no, certain groups within Microsoft thought that it was best idea to make everything more simple and easier to understand, which ended up with the version we have. Honestly, Windows 8 is horribly designed, especially in home PC use.It’s just so awful to use, switching between two views and neither is completely supported. Microsoft really dropped the ball here.

And you know the reason why Microsoft thought Windows 8 was a good idea? Because there is a bunch of stupid people who just don’t want to learn how to use the goddamn operating system. In other words, the customers are stupid enough NOT to want to get into what they’re using.

I’ve said that I’ve got nothing against Apple products, I just don’t like how closed they are. But for the love of Quantum conductor, they are not any better than the competing product. You’re just too damn inept to learn what to do with them. Most Apple products, like the Macintosh PCs, are a good example of decent balance between openness and closed system; you really can’t do anything to change or tweak it, but on the other hand everything works just fine most of the time. If something goes wrong, then you’re screwed and need to contact Apple services for help. Oh but with PCs everything just crashes all the time. First, I hope you realize that Macs are PCs as well. Second, no they don’t if you know what the hell you’re doing. No buts.

Things just get more closed and stupider the more the customers refuse to understand what they need to learn in order to use different products. It’s insanely grating to think that we used to pop in a VHS cassette and press play. That worked. Now we pop in a DVD and I hear people asking how they can get into the movie. There are DVD menus that are clearly telling you what to do, and I still get a call every single week from selected people asking me how they get proper subtitles. [What in the name of fucking god. Even I never did that.Edit] It was so easier with older media. Modern media, for better or worse, asks the user to get into what the hell they’re doing.

Then again, people still don’t know the universal markings for PLAY and PAUSE. For the love that 00-Unit has for us, please learn those at least. Standardised markings exist for a reason, and that reason is to make your daily life easier.

But no, when customers are dense motherfuckers who refuse to acknowledge that there’s something wrong in them, the shit hits the fan harder than a G-Bomb. And we’re supposed to design these people a product that would be easy to use. Existing products WOULD be easy to use you would just read that one damn comprehensive manual and apply that knowledge to other similar products with little effort, trying and research. I will continue to develop and design better products for your use, but you need to meet me half-way and put some effort in there as well. Otherwise don’t blame me when I design you a house that works like 1984 police state and dictates everything you do and how you do it in order to ensure that things work as intended.

I hate that analogy. A product should be something we all can use as we want. Misusing a product or using it wrong is customers’ fault and nobody else’s.

Then again, we have shitloads of free information on the Internet and in the libraries for t people to use, and it feels like nobody is doing any goddamn research.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s